HAMILTON MEDICAL GROUP
Your Appointment
Appointments at Hamilton Medical Group
Appointment Availability
Our doctors at Hamilton Medical Group work a variety of days and hours. Please contact our reception team to arrange an appointment at a time that suits you.
What should I bring to my initial appointment?
To help make your first appointment as smooth and productive as possible, we recommend bringing the following:
Medicare and concession cards: Your Medicare card, Pensioner Concession Card, Health Care Card and any other relevant cards.
Medical records: Any available medical records, paperwork or letters from previous doctors or medical clinics.
Current medications: A list of all medications you are taking, including dosages if known.
Recent results and correspondence: Any recent test results, specialist letters, referrals or other relevant medical information.
Preparing for Your Appointment
Before your appointment, take a moment to consider what you would like to discuss with your doctor. If you have several concerns, writing down a list of questions or issues can help you remember everything you wish to cover during your consultation.
If you require a specific medical examination, referral, form or other service, please let our reception team know when booking. This helps us arrange the most appropriate appointment type and allow sufficient time for your needs.
Choosing the Right Appointment Length
If you have multiple concerns, several issues to discuss or a complex medical history, a standard appointment may not provide enough time to address everything. A longer appointment may be more suitable, allowing your doctor sufficient time to discuss your concerns and provide appropriate care.
If you are unsure how long your appointment should be, please speak with our reception team when booking. Our team will be happy to help you select the most appropriate appointment length.
Fees & Payments
Hamilton Medical Group is a private mixed billing medical practice. Payment is required on the day of your appointment, unless otherwise advised.
After each consultation, please stop at the Accounts Department to finalise your appointment. Depending on your billing arrangement, you may be required to make a payment or sign the relevant bulk billing form.
Important: Under Medicare requirements, patients who are bulk billed must provide the necessary consent. If you have been bulk billed, please ensure you stop at the Accounts Department to sign the required form. If the required consent form is not signed, a consultation fee may be charged to your account.
After-Hours Care
Hamilton Medical Group provides an after-hours service for patients who require urgent medical attention outside our normal opening hours.
Our after-hours service operates during the following times:
Monday to Friday: 5:30 pm to 8:30 am the following morning.
Weekends: From 12:00 noon on Saturday until 8:30 am on Monday.
How to Contact the After-Hours Doctor
Doctors are rostered on call to provide after-hours assistance to our patients for urgent medical attention.
If you require urgent medical attention outside normal practice hours, please phone (03) 5572 6212. Your call will be answered by our after-hours messaging service, which is based in Melbourne. The service will take your details and pass your message on to the doctor on call, who will return your call.
Medical care is available to our patients 24 hours a day, 7 days a week..
Medical Emergencies
If you or someone else is experiencing a medical emergency, please call 000 immediately..r.
Telephone Calls
We understand that you may need to speak with your doctor from time to time. When you call the practice, your message will be passed on to your doctor, and your call will be returned as soon as possible, usually at the end of the consulting session.
If your enquiry is urgent, please let our reception staff know so that we can assist you appropriately.
Please do not rely on a return phone call for urgent medical concerns.
If you require immediate medical assistance, call 000.
Cancellation Policy
We schedule dedicated appointment times for each patient to ensure we can provide the quality care and personal attention everyone deserves.
When an appointment is missed or cancelled at short notice, it may prevent another patient from accessing the care they need.
If you need to change or cancel your appointment, we kindly ask that you provide at least one hour’s notice.
Missed appointments, or cancellations made with less than one hour’s notice where we are unable to offer the appointment to another patient, may incur a cancellation fee.
We appreciate your understanding and cooperation in helping us provide timely care to all our patients.
Caring for you & your family
At Hamilton Medical Group we are committed to providing compassionate high-quality healthcare for you and your family at every stage of life.
Our dedicated team of healthcare professionals work together to deliver personalised care, support your wellbeing, and achieve the best possible health outcomes for every patient.